United lost the plot years ago. We have flown United several times across the Pacific and found the air hostesses to be rude and service inadequate. One United flight we took some years ago from Melbourne to the USA United neglected to put the food on the plane. Yes, we traveled all the way from Australia to the USA with nothing to eat!
A long time ago I found that one can be mistreated almost anywhere but that mistreatment doesn’t last as long as flying with United from Australia to the USA. Now, if the price between United and another airline is only a few hundred dollars we always choose the other! If United keeps this up it will go the way of other defunct airlines.